Db54 Privacy Policy — Our Commitment to Protecting Your Data

Db54 is a licensed online gaming platform dedicated to providing players in Bangladesh with a safe and transparent entertainment experience. This Privacy Policy applies to the db54.org website, mobile app, and all associated services.

We believe your personal data is your asset. That is why the db54 Privacy Policy is built on full transparency — you will always know what data is collected, why it is collected, and how it is used.

• This Policy applies to registered members who are 18 years of age or older.
• This Policy applies to all db54 subdomains and related services.
• Continued use of the platform constitutes your acceptance of this policy.

Db54 collects only what is necessary. We do not gather data beyond what is required. The table below shows exactly what is collected and why.

Db54 collects data through several methods, each transparent and based on your consent. Full details of each method are provided below.

• Directly Provided Information: Information you provide directly during registration, KYC verification, or when submitting a support ticket.
• Automatically Collected Information: Device and session data collected via cookies and log files while browsing the platform.
• Payment Gateway: Payment details processed when transactions are made via bKash, Nagad, or Rocket.
• Third-Party Verification: Information received through an approved KYC service provider for identity and age verification.

Db54 uses collected data only for specified purposes. Using data beyond its approved purpose is a direct violation of our Privacy Policy.

• Creating and managing accounts and ensuring account security.
• Processing deposits, withdrawals, and other financial transactions.
• Completing KYC verification and confirming age.
• Providing customer support and resolving disputes.
• Prevention of fraud, money laundering, and other unlawful activity.
• Ensuring responsible gaming and identifying the risk of addiction.
• Sending promotional offers and bonus information with your consent.
• Analysing and improving platform performance.

Db54 does not sell, rent, or trade your personal data to any third party. In limited cases, certain information may be shared with trusted partners solely to deliver required services.

• Payment Processor: bKash, Nagad, Rocket — only the data required to complete transactions.
• KYC service provider: With a licensed authority for identity verification.
• Game software provider: Only the minimum data necessary to operate games.
• Legal authorities: With government authorities when required by court order or legal obligation.

Db54 uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small files stored in your browser that help the site function properly.

• Essential Cookies: Login sessions, security tokens — the site cannot function without these.
• Functional cookies: For remembering language preferences and layout settings.
• Analytics Cookies: For analysing platform traffic and user behaviour — fully anonymised.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

Db54 does not retain your data longer than necessary. Retention periods are determined by legal obligations and legitimate business needs.

• Active account data: retained for as long as the account remains active.
• Transaction records: up to 7 years, as required by legal obligations.
• KYC documents: retained for 5 years after account closure.
• Gaming logs: automatically deleted after 3 years.
• Marketing data: deleted within 30 days of your opt-out.

You have a number of important rights under the db54 Privacy Policy. Contact our support team to exercise any of them.

• Right to know: You may request to know what information db54 holds about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of any data that is not required to be retained by law.
• Right to Restrict Processing: You may request that we restrict the use of your data in certain circumstances.
• Right to opt out: You may opt out of marketing communications at any time.
• Right to lodge a complaint: You may file a complaint with the relevant authority in the event of a data protection breach.

Db54 applies industry-leading security measures to protect your data, covering both technical and organizational layers.

• 256-bit SSL/TLS encryption — maximum protection for all data transmissions.
• All data is stored in the database using AES-256 encryption.
• Two-factor authentication (2FA) supported.
• Regular third-party security audits and penetration testing.
• Automated fraud detection system for identifying suspicious activity.
• Server data backup and disaster recovery plan.

Db54 works with reputable international game software providers to power games on the platform. These providers operate under their own privacy policies and handle data accordingly.

• Third-party service providers are bound by a data processing agreement with db54.
• Game providers receive only the data required to run the games.
• Payment gateways comply with their own PCI DSS security standards.
• Analytics tools use anonymised data and cannot identify any individual.

Db54 may update this Privacy Policy in response to technical changes, legal requirements, or business developments. You will be notified in advance of any significant changes.

• Notice will be sent to your registered mobile number or email at least 15 days before any significant changes take effect.
• Any revised policy takes effect from the date it is published.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the Privacy Policy are available from the support team upon request.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact the db54 data protection team. We aim to respond to all requests within 30 business days.

• 24/7 live chat support for immediate assistance.
• A dedicated support channel for privacy-related requests.
• A tracking number will be issued once a complaint has been submitted.